Bust Silos and Bridge Communication

What does it mean to truly work collaboratively?  How can a company best leverage their workforce?  What’s the best strategy for busting the designated groups, or silos, of a company for optimal outcomes?

Mustang answered these questions by recognizing early on that all problems are communication problems.  And the only way to face those issues, internally, before they escalated, was to bust their work silos wide open.  Essentially, foster the free space for all employees to think, share, and articulate ideas across titles and work streams.  Thereby, business development works concurrently with sales who works together with manufacturing, and so on.

Mustang Co-Founder Bill Higgs acknowledged, “Each group within a company was responsible for delivering a bottom line and developed its own structure to do that. Each one of these silos could handily report out at the top to the organization, which could then roll everything together for projections and results. The reporting and organizational lines were very clear as well as career paths and job descriptions. Everything was set up well to be ‘managed to metrics’ that had been proven to deliver a healthy bottom line.”

Ultimately, establishing open lines of communication among employees make it easier to recognize potential hiccups, talk through strategies, and be more tolerant of the decisions being made.

Fast Company Contributor Asha Sharma agrees, “A company should make sure their employees feel comfortable asking questions so they consistently have what they need to perform at their highest levels. They should never be without crucial information because they don’t know where to go, who to ask, or are worried their inquiries will be shut down and not taken seriously. Questions spur creativity and get people talking about how to tackle problems in new and different ways. Cultures that are built around defensive territorial behaviors are not built to last. Cultures that promote and embrace intellectual curiosity across the business are sure to grow and thrive.”

Communication is the key to success in any relationship, and certainly in business.  What silos will you bust to make your business boom?

For more tips to optimize workplace dynamics, schedule Bill Higgs to speak at your next event. Contact Haven Creative – 704.256.4008 or email us – jeni @ thehavencreative.com.

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